Heard at the back, on every Sunday.
Annual hearing-loop field-strength testing to BS 7594. Lamp replacement before the Christmas service, not after it. Speaker re-levelling once the sanctuary’s acoustics change with new seating.
Service & Maintenance
We don’t fit and forget.
An Opus AV installation comes with someone you’ll know by name and a phone number that gets answered. Most of our clients have been on the books for years — many for decades.
The promise
When we say service contract, we mean someone you’ll know by name.
Same engineers, same Parker Lane address, same number since 1979. If your amplifier cuts out at 10:45 on a Sunday morning, the person who picks up the phone has been to the building.
840+
Active service contracts
14,760+
Installations under our care
47
Years answering the same number
Why a contract
An AV system never fails all at once.
Lamps degrade. Firmware ages out. Connections corrode. Hearing loops drift out of tolerance. Sensory equipment needs cleaning. None of it announces itself. The first sign is usually a complaint — from a congregation that can’t hear the sermon, a council chamber that can’t record the meeting, or a parent whose child’s favourite sensory panel has gone quiet.
A planned maintenance contract turns those silent failures into scheduled fixes. We come out before they happen. We replace the lamp before it pops, update the firmware before it breaks compatibility, recertify the loop before the standard expires.
It costs less than waiting. And it stops the room from letting you down on the day it matters.
What’s covered
Every part of the system, by the people who specified it.
Planned preventative maintenance
Scheduled visits to clean, test, calibrate and document. Annually as standard, more often where the room demands it — busy churches, high-cycle leisure venues, sensory rooms in daily use.
Reactive call-outs
One number, answered by people. Remote diagnosis where we can, an engineer in a van where we can’t. North West coverage with priority slots for contract clients.
Compliance testing
PAT testing for the kit, BS 7594 field-strength testing for hearing loops, certificates issued and filed. The paperwork your insurer, inspector or auditor will ask for — ready before they do.
Lamps, components & consumables
Projector lamps, microphone capsules, batteries, fuses, filters — replaced on a lifecycle, not a panic. We carry the parts we install on, so a swap-out is usually one visit.
Firmware & software updates
Modern AV is software as much as hardware. We patch quietly, in the background, in scheduled windows — before a vendor end-of-life forces the issue.
System upgrades & retrofits
When a piece of the system reaches end of life, we replace it in-place — not the whole rig. Our installations are designed so you can refresh in stages, not rip and replace.
When something stops working
How a call-out actually works.
There’s no helpdesk ticket, no hold music, no first-line triage. The number rings to a person who has either been to your building or knows the engineer who has.
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You ring 01282 420795
The number that’s been on the van since 1979. Answered by someone in Burnley, weekdays from 8:30 to 5:00.
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An engineer logs the fault
If we know the system, we’ll often have a fair idea what’s gone before we’ve put the phone down. We’ll ask the right questions because we know what was specified, what was installed, and how it’s wired.
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An engineer comes out
We always come and see it. The phone never tells the whole story — there’s usually something about the room, the wiring or the way the system is being used that you only catch in person. Contract clients get priority slots.
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Fix, document, file
Every visit ends with a written report: what we found, what we did, what to watch. It goes on file so the next engineer who walks in already has the history.
Tailored to the room
Maintenance looks different in every sector.
A weekly church service stresses a system in a different way to a council chamber that records every meeting, or a sensory room where the kit gets touched by sticky hands. We schedule and scope around what each room actually does.
Ready for the first bell of term.
End-of-term checks scheduled into school holidays so the room’s ready when pupils return. Hall PA, classroom displays, hearing loops, stage lighting — all tested before September.
Calm, calibrated, kept clean.
Soft-furnishing cleaning, interactive panel calibration, fibre-optic and bubble-tube fluid changes. We work with the partners who supplied the specialist kit so warranties stay intact.
Compliance documents on demand.
PAT certificates, recording-system audits, microphone array calibration for council chambers. The paperwork auditors and FOI officers ask for, ready when they ask.
High-cycle kit, kept moving.
Spin-class lighting, gym PA, dance studio sound — running every day, often into the evening. We schedule around your busy hours and replace the high-wear components on a rota.
The hall is always ready to hire.
Stage PA, lighting rig, induction loop — tested between bookings, not after a complaint. So when the next hirer turns up, the kit just works.
How a contract is priced
Scoped to the system, not a flat fee.
Two churches the same size can have very different systems — one with a single induction loop, the other with a multi-zone PA, video relay and a hearing-loop array across three rooms. A flat-rate contract under-serves one and overcharges the other.
We start with a system audit visit. We document what’s installed, how it’s used and what it needs. We come back with a contract scoped to that — visit frequency, response times, what’s included, what’s extra. No surprises and no lock-in beyond the term you sign.
Inherited a system?
Tell us about it.
If you’ve walked into a building with an AV system you didn’t commission, we’ll come and audit it — whether or not Opus AV installed it. You’ll get a written report on what’s there, what state it’s in, and what a contract would scope to.